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Sestek Newsletter 2019/4

2019 recap

Sestek Presents 2019 Recap

As 2019 comes to a close, we wanted to take this opportunity to wish you and your loved one’s prosperity, good health, and happiness in the New Year.

The start of each new year is a time to reflect on the year just past and make plans for the future. So here is a brief recap of 2019 from our Sestek family.

Best Regards,
Serdar Karadayı – General Manager

the year of the bot

Our Latest Speech Analytics Projects

From conversational IVRs to mobile assistants, conversational bots made the headlines this year. Isbank, Vakifbank, and Dubai Islamic Bank were some of the customers we helped with our Al-powered conversational technologies this year.

Our Live Demo on The Perfect Collaboration Between Agent and AI

Our Live Demo on The Perfect Collaboration Between Agent and AI

The rise of AI comes with a question: Will it replace humans? Researches say no. It looks like we can get the best out of this technology by collaborating with it. At our live demo, we shared tips on boosting contact center performance with AI and agent collaboration. We discussed how we enable contact center agents to work with AI for seamless customer experience. To watch our webinar recording, click here.

Our technology partnerships continue

Our technology partnerships continue

We continue to be a part of global technology partner programs. We are among the technology partners of the Avaya DevConnect Program. Our products are listed on  the Cisco Platform through our OEM partnership with Zoom. Lately, within the scope of our partnership with Genesys, our products  have also been listed on Genesys AppFoundry. Genesys App Foundry is a marketplace that covers all of the Genesys customer experience solutions and a list of apps developed by Genesys customers, partners, or developers. To learn more, please click here.

We love R&D Events!

We love R&D Events!

Our R&D team participated in Europe’s leading R&D networking events in Amsterdam and Helsinki. The first event was ITEA, where we shared insights into conversational AI. And the second event was the EU Commission’s ICT Proposers’ Day, where we discussed new ideas, new solutions, new technologies with other R&D companies. As a company spending 40% of its revenue on R&D, we actively take a role in these events to keep up with the latest technologies and turn them into commercial solutions for our customers.

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